gearora.com want you to be completely satisfied with your purchase.
1 Year Product Warranty
At gearora.com, All our products are new and benefit from a free warranty from the date of receipt of the product, The items are delivered with a 12 months warranty. If the item is defective within 12 months (counted from the delivery date), Customers can return it for free repair.
Free returns within 7 days
If, for any reason, you are unsatisfied with your purchase from gearora.com, You may return it in its original condition within 7 days for a refund.
Items are not damaged, but I changed my mind
Buyers can return item(s) for a refund within 30 days from the day the item(s) were received, The item(s) must be returned in the same exact condition as once it was delivered.1. Initiate a Return: Contact our customer support team at [email/phone number] with your order number and reason for the return. Our team will provide you with a return authorization and instructions.
2. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Ship Your Return: Send the item back to us using the return shipping label provided by our customer support team. If you choose to use your own shipping method, we recommend using a trackable service and purchasing shipping insurance.
4. We will refund you the price paid for the goods only – you are also responsible for return postage cost.
2. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Ship Your Return: Send the item back to us using the return shipping label provided by our customer support team. If you choose to use your own shipping method, we recommend using a trackable service and purchasing shipping insurance.
4. We will refund you the price paid for the goods only – you are also responsible for return postage cost.
Damaged or defective items
If you receive a damaged or defective item, please contact our customer support team immediately with your order number and photos of the damaged item. We will arrange for a replacement or refund.If you need to exchange an item for a different size, color, or model, please follow the return process and specify the desired replacement. We will ship the exchange item once we receive and inspect the returned item, Original shipping charges are non-refundable unless the return is due to our error.Buyers may return the item(s) for a refund if they are not as described or with quality issues within 30 days from the day the item(s) were received.
Our promise:
We work hard every day to enrich the lives of our customers through technology, If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. For any questions or concerns about our return policy, please contact our customer support team at [email/phone number]. We’re here to help!